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Cover image for Dealing with Difficult People

Dealing with Difficult People

by Roy Lilley
ebook
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Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it. Issues Roy Lilley discusses include: recognizing the seven types of difficult person, handling aggressive people, handling conflict, motivating lazy colleagues, dealing with difficult customers, and handling complaints.

Formats

  • OverDrive Read
  • EPUB ebook

subjects

Languages

  • English